Maintenance, handled.

Every Domus residence includes a maintenance service that's as quiet and reliable as the building itself. Submit a request three ways — in the app, by QR, or by phone.

How to Submit

Three ways. Same speed.

Whichever you choose, you'll get a tracking number and a time estimate within minutes.

In the App

Open the Domus app, tap "Maintenance," select category, attach a photo, and submit. Full tracking built in.

By QR Code

Scan the Maintenance Request card on your kitchen counter. Opens a web form. No login required.

By Phone

Call +966 11 453 5412 and press 2 for maintenance. Concierge will log the request and follow up directly.

Service Hours

When we show up.

Standard Requests
Sun — Thu, 8 AM — 8 PM

Response within 2 hours. Fix within 24 hours.

Emergencies
24/7

Water leak, power failure, lockout, security. Response within 15 minutes.

FAQ

Common questions.

Is maintenance included in my rent?

Yes. Standard maintenance — plumbing, electrical, appliance issues, paint touch-ups — is fully covered for all Domus residents.

What counts as an emergency?

Anything that affects safety or makes the unit unlivable — water leaks, power failure, broken HVAC in extreme weather, security issues, or being locked out.

Can I schedule maintenance for a specific time?

Yes. In the app, choose "Schedule" instead of "ASAP" and pick a 2-hour window. Our technicians will arrive within that window.

Do I need to be home for maintenance?

No. You can authorize us to enter with our master key. All our technicians carry Domus IDs and are recorded on the building's CCTV system for your security.

How do I report an issue with a shared space?

Same process — use the app or QR card. Select "Common Area" as the category. The building manager will be notified.

What if I'm not satisfied with the fix?

Rate the service 1-5 stars in the app. Anything under 4 stars triggers a follow-up from the Building Manager within 24 hours.

Maintenance, handled.

الصيانة، مُنجَزة.

Three ways. Same speed.

ثلاث طرق. نفس السرعة.

In the App

عبر التطبيق

By QR Code

برمز QR

By Phone

بالاتصال

When we show up.

متى نحضر.

Common questions.

أسئلة شائعة.

Still have a question?

لا يزال لديك سؤال؟